Refund Policy

01Overview and scope

This Refund Policy explains how Moto Channel Riders handles fees, cancellations, and refund requests connected to advisory services described on this website. The policy applies to planning, consulting, market advisory, product portfolio review, accessories planning, spare-parts strategy, pricing strategy, and related product advisory work.

This website is informational. It does not sell physical products, process online checkout, or automatically collect payment through the inquiry form. Any paid work is handled through a separate written scope, proposal, invoice, or engagement agreement.

02Advisory services only

Moto Channel Riders provides advisory and planning services for motorcycle, accessory, and spare-parts brands. We do not manufacture, ship, warehouse, or resell products through this website.

Because our services involve professional time, research, analysis, preparation, and strategic recommendations, refund eligibility depends on the stage of the engagement and the work already performed.

03Fees, estimates, and written scope

Prices shown on this website are indicative ranges only. A final fee is confirmed in writing before work starts and may depend on the product category, market complexity, number of models or accessories reviewed, research depth, urgency, and deliverables requested.

No service fee is due merely because you viewed the website or used the on-screen inquiry form. A paid engagement begins only after the applicable written scope, payment terms, and start conditions are confirmed.

04When fees become non-refundable

Unless a written engagement agreement says otherwise, service fees become non-refundable once planning, consulting, research, booking of professional time, analysis, or document preparation has started.

• Initial consultation fees are generally non-refundable once the session has started or the reserved consultation time has passed.
• Project deposits may be non-refundable after work has begun or resources have been allocated.
• Completed deliverables, draft deliverables, research notes, strategy outlines, and advisory work already prepared are not refundable merely because you decide not to use them.

05Cancellations before work begins

If you cancel before any work has started, before professional time has been reserved, and before any third-party cost has been incurred, we may refund prepaid fees minus any bank, payment processor, administrative, or documented preparation costs that cannot reasonably be recovered.

Where a written proposal or invoice specifies a different cancellation window, that written document controls.

06Cancellations after work begins

If you cancel after work has started, we may charge for all work performed, time reserved, materials prepared, administrative handling, and non-recoverable costs up to the cancellation date. Any unused portion, if applicable, will be reviewed against the written scope and may be refunded or credited at our discretion.

For milestone-based projects, amounts attached to completed or substantially completed milestones are normally not refundable.

07Third-party costs and expenses

If an engagement requires third-party tools, research materials, professional resources, data access, travel, specialist review, or other external expenses, those costs may be non-refundable once committed or paid.

We will not intentionally incur material third-party expenses without your approval where approval is required by the written scope.

08No refund for business outcomes

Our work is advisory. We provide analysis, planning, and recommendations, but we do not guarantee commercial outcomes, product sales, distributor acceptance, dealer adoption, market performance, regulatory approval, manufacturing feasibility, or supplier behaviour.

A refund is not owed solely because a business decision, product launch, pricing strategy, or market outcome does not produce the result you expected.

09Billing corrections

If an invoice contains a clear billing error, duplicate charge, incorrect amount, or payment misapplication, contact us promptly so we can review and correct the issue. Verified billing mistakes will be corrected through refund, credit, invoice adjustment, or another appropriate method.

10How to request a review

To request a refund or cancellation review, contact us in writing and include your name, company or brand, invoice or project reference, the reason for the request, and any relevant supporting details.

We review requests case by case against the written scope, work performed, costs incurred, and applicable law. We may ask for additional information before making a decision.